Listening Is the Key to Leadership with Rolando Cabral at Springfield Clinic
This week, David Wright is joined by Rolando Cabral, Chief Information and Transformation Officer at Springfield Clinic, to discuss:
How listening makes people better leaders.
Why when teams are happy, they will go the extra mile for a leader.
Why clinicians find user interfaces and workflows hard to learn, and how software development does not represent their needs.
How care providers are burnt out because of the burden of paperwork.
The need to make collected data helpful to clinicians making decisions at the point of care.
How solutions can reduce the costs of transcription and coding in healthcare.
How Springfield Clinic is exploring an AI-based notetaker, DAX Express.
Rolando's four pillars of digital change: communication, relationship, training and improving the capability of the IT team.
Resources mentioned:
How To Win Friends and Influence People by Dale Carnegie
https://twitter.com/SpfldClinic | @SpfldClinic
https://twitter.com/RolandosLogbook | @RolandosLogbook
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