Rethinking Banking: A Glimpse Into the Future of Finance with Francesco Lagutaine at M&T Bank
This week, David Wright engages with Francesco Lagutaine, Chief Marketing, Communications and Digital Officer of M&T Bank, in a dialogue exploring the dynamism in the banking and financial sectors. They consider technological innovations and their implications, the significant pivot during the pandemic and the future of banking services.
Key Takeaways:
(06:12) Francesco underscores the essence of knowing your client base and their diverse needs.
(12:49) The intersection of technology and the pressing necessity for adaptation is discussed, highlighting the emergence of technological tools like electronic signature.
(24:26) The adoption of simple yet disruptive technologies like appointment setting over websites, during the Covid era, is discussed.
(26:32) David and Francesco discuss the paramount importance of understanding operational considerations before adopting new technologies.
(29:14) Francesco emphasizes the critical nature of trust in financial institutions, addressing the role of safety in customer’s financial lives.
Resources Mentioned:
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